Contact Center solutions

Vusa Africa Group Contact Center solutions

Sales are the lifeblood of most companies, so whether you’re offering a product or service, you probably put a lot of effort toward bringing in more sales. And while you can simply bootstrap it and try to sell a higher quantity of the same product, there are other sales methods that are far more efficient.

After years of serving many industries with high-quality inbound and outbound call center services, VAG contact center solutions has earned excellent reviews from our clients. We use the latest technologies and advanced training to equip our agents to serve your customers, clients, or patients.

With our inbound customer service solutions, you get agents who represent your brand as passionately as your own employees do. They follow customized scripts to make inbound inquiries and orders more efficient. They set meetings and take inbound telemarketing orders. They make your customers feel that they have found a top employee in your company who will care for their needs beyond their expectations.

Cross-selling and up-selling are established methods of improving your sales and increasing customer loyalty. Up-selling is a sales technique where customers will be offered a recommendation or another product or service in addition to one they are currently buying. Cross-selling is a technique where the seller will offer to add a related item or integrated service alongside the one already being sold. Both techniques not only provide additional revenue and sales for your company, but they also provide valuable recommendations and products for your customers to enhance their experience. Our project managers can partner with you to improve your direct response services and analyze your past calls to maximize results, such as sales conversions. In fact, we will work with you as a trustworthy partner, making your goals our own and striving to help you build your business quickly.

Methodologies Adopted by VAG Contact Center Solutions

We have a team of skilled salespeople who can upsell and cross-sell to your customers every day, so you can worry about other aspects of your business on a day-to-day basis. We combine technology, team trainings, and data analysis to give you the most effective cross-selling and upselling methods.

They’ll get a clear picture of your company’s regulations and policies in relation to the product they’re interested in. Customers will feel totally at ease, gradually being influenced to add on to their sales or upgrade to a higher end product.

Additional methodologies included:

We ask open-ended queries to customers.
We make the customers feel comfortable with all their questions.
We give sufficient time and consideration to all the customers to voice their queries.
We avoid the confusion of any customer relating to regulations and policies.
We work to make our customers feel at ease thereby increasing their sales gradually.

Why Choose Us?

As leaders in our industry, VAG Contact Center Solutions is driven to succeed on a foundation of core values and beliefs.

We believe customer care and contact centers fail to put into practice the cross-selling and up-selling basics during their customer interaction. This is the main reason most call centers struggle to get maximum return on their given investment.

Our core values and beliefs permeate every aspect of our business, meaning every salesperson will put the customer first and treat each phone call with care and consideration. We teach our employees to always do the right thing and leave their ego at the door.

This dedication to values shines through in all we do. Our cross-selling and upselling training prove we’re always striving to improve our results and carefully monitor our efforts to see where we can improve cross-selling tools and techniques.

Inbound Customer Service Solutions

How do you deal with high call volume? Are your team members available to respond to every call promptly and efficiently? If not, your organization needs inbound customer service solutions.

Our agents at are dedicated to serving a high volume of customer calls, ensuring they are answered quickly, without waiting on hold or hearing voice mail. Many businesses—both small and large—outsource inbound calls. They trust our experienced customer care agents with customer service, telemarketing, technical support, and other types of calls.

What is Cross-Selling?

While upselling influences a customer to purchase a more expensive version of their original order, cross-selling is a tactic where the salesperson makes custom recommendations to buy other products related to their original order. For example, a person who orders a blender might be influenced to also buy other tools to enhance their experience, like a smoothie cup or a tool for cleaning the blender.

As with upselling, cross-selling is a powerful tool for your business because it optimizes the amount of money coming in and increases the time a customer spends with your business, allowing for a deeper customer relationship. This is a more cost-effective way to increase sales in comparison to lead generation. And because you’re earning more money from each customer who is influenced by cross-selling, you can put more of your money toward lead generation in the future.

Benefits of Cross-selling & Up-selling

Upselling and cross-selling are two sales methods to increase the amount of money a customer spends without simply having to buy more of the same item. These tactics are powerful because the customer gains more value from your company and gives you more sales, which translates to higher profit. With a good salesperson, the customer may not even realize they’ve been influenced to spend more money.

Utilizing the cross-selling and up-selling feature of VAG Contact Solutions’ selling techniques includes the following benefits:

Your company will build a good rapport with potential customers and increase your global customers’ base.
We help to reduce the escalated calls and offer repeated call
Each call will increase in quality and productivity
You will maximize your face-time or phone time utilization

Take Advantage of Every Opportunity with VAG Contact Center Solutions

We offer more than simple up and cross-sales, we offer a viable way to increase what matters most, your bottom line. Contact us today and learn why industry leaders trust us to help them make the most of every opportunity when telemarketing.